Privacy Policy

Camberwell Institute (“we,” “our,” or “us”) is committed to protecting the privacy and security of visitors to our website and individuals who seek services through our telehealth psychiatric practice. This Privacy Policy describes how information is collected, used, stored, and protected when you access our website or use our services.

1. Scope

This Privacy Policy applies to information collected through the Camberwell Institute website, online scheduling tools, payment systems, telehealth services, and any related digital platforms operated by our practice.

2. Eligibility

Our services are intended for individuals 12 years of age or older. Individuals under the age of 18 must have a parent or legal guardian involved in care as required by applicable law.

3. Information We Collect

We may collect the following types of information.

Personal Information

Name
Date of birth
Email address
Phone number
Mailing address
Emergency contact information

Health Information

Medical history
Psychiatric history
Treatment information
Assessment information
Other health-related information voluntarily provided through forms, telehealth sessions, or communications

Account and Scheduling Information

Appointment requests and scheduling details
Communication preferences
Intake forms and questionnaires

Payment Information

Payments for services are processed through secure third-party payment processors. We do not store full credit card numbers on our servers. Payment processors may collect billing name and address, payment card information, and transaction records.

Technical Information

When you use our website, certain information may be automatically collected, including IP address, browser type, device type, operating system, pages visited, and the date and time of access.

4. How We Use Information

Information may be used to provide psychiatric and mental health services, schedule and manage appointments, process payments, communicate with patients, maintain medical records, improve website functionality, and comply with legal and regulatory requirements.

5. Telehealth Services

Psychiatric services may be delivered through secure telehealth technology. Telehealth platforms used by the practice are designed to comply with applicable privacy and security standards; however, all internet-based communication carries some level of inherent risk.

6. Protection of Health Information

If you become a patient, your medical information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. Patients may receive a separate Notice of Privacy Practices describing how protected health information may be used and disclosed.

7. Information Sharing

We do not sell personal information.

Information may be shared only when necessary with secure telehealth platform providers, payment processors, electronic medical record systems, technology vendors supporting website functionality, and regulatory or legal authorities when required by law.

Any third-party service providers are required to maintain appropriate confidentiality and security protections.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal and health information. Despite these safeguards, no internet transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

Medical records and associated information are retained in accordance with applicable medical record retention laws and professional regulations.

10. Cookies

Our website may use limited cookies or similar technologies that are necessary for basic website functionality, such as supporting appointment scheduling or secure payment processing. Cookies are small data files stored on a user’s device that allow websites to operate properly. These cookies are not used for advertising or behavioral tracking. Most web browsers allow users to control or disable cookies through browser settings; however, disabling cookies may affect certain website features.

11. External Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

12. Changes to This Policy

This Privacy Policy may be updated periodically. The updated version will be posted on this website with a revised effective date.